Operations - Team Presentation

Settled on two different continents, our operations team includes 10+ individuals

Our Ops team is responsible for overseeing the day-to-day activities that ensure business processes run efficiently and effectively. They also focus on optimizing workflows, maintaining quality control, and improving operational systems to support the overall organizational goals and performance.

1 Operations - Team Presentation
2 Operations - Team Organization
3 Interview Guides
4 Read Further

Operations - Team Organization

Let’s break down our operations - teams' organization and scopes

Team	Scope
Salesforce Operations	Increase the efficiency and productivity of Salesforce for the team
Sales Operations	Ensure 360Learning's efficient growth & healthy business Boost the commercial performance (hit ratio, deal size, deal size) Design and execute strategic growth, transformation, and value-creation initiatives across multiple teams
Customer Success Operations	Boost the CS performance (client satisfaction, churn rate etc.) Build and improve a client activation methodology to drive product uptake & usage Analyzing key performance metrics to maximize impact
Marketing Operations	Drive marketing productivity and performance Enable the marketing team to succeed through systems, processes, insights, and operational support Increase the efficiency of global marketing campaigns
Customer Success Enablement	Provide the CS team with the information, training, content, and coaching they need to be more efficient and effective in engaging clients Main scopes to partner with: Client Success Partners, Solution Deployment Managers, Solution Experts, Learning Engagement Coaches, and Support Agents
Sales Enablement	Provide the sales organization with the information, training, content, and coaching they need to be more efficient and effective in engaging buyers along the buyer’s journey Main scopes to partner with: Business Development Representatives, Account Executives, Account Managers and Sales Engineers

Interview Guides

Now that you know more about the 360Learning operations - team, we hope you'll be excited to apply for an open role! Best of luck to you, we can't wait to review your application!

Our current open roles are listed here => 360Learning
The EMEA Interview Guide is available here : EMEA Interview Guide
The North American Interview Guide is available here : North American Interview Guide

Read Further

What’s Collaborative Learning by the way ? Collaborative Learning tag | 360Learning
Our success stories https://360learning.com/customers/
Frequently Asked Questions
Our CEO’s take on learning

https://www.youtube.com/watch?v=O779E21h_rE